Payment & Cancellation Policy

At Grace Point Solutions, we value your time and appreciate your trust in our services. To provide efficient scheduling and ensure appointment availability for all clients, we ask that you review the following payment and cancellation policies before booking.

Appointment Reservation Fee

A non-refundable $20 Appointment Reservation Fee is required at the time of scheduling to reserve your appointment.

Good news: This is not an additional service charge. The $20 reservation fee will be applied toward the total cost of your scheduled service when your appointment is completed.

Payment for Services

Payment for the remaining balance is due at the time services are rendered unless other arrangements have been approved in advance.

Grace Point Solutions accepts approved payment methods communicated during the scheduling process.

Travel Fees

Because Grace Point Solutions is a mobile service provider, travel fees may apply based on the appointment location and distance traveled.

Any applicable travel fees will be discussed and approved before your appointment is confirmed.

After-Hours, Weekend & Holiday Appointments

Appointments requested outside of normal business hours, including evenings, weekends, and holidays, may be subject to additional convenience fees.

These fees will be disclosed before your appointment is confirmed.

Cancellations

If you need to cancel your appointment, please notify Grace Point Solutions as soon as possible.

The $20 Appointment Reservation Fee is non-refundable, as it reserves dedicated time on our schedule and may prevent another client from booking that appointment.

Rescheduling

If you need to reschedule your appointment, please contact us as soon as possible.

The $20 Appointment Reservation Fee may be applied to one rescheduled appointment, provided:

  • The request is made before the original scheduled appointment time.

  • The new appointment is scheduled within 30 calendar days of the original appointment date.

  • The appointment has not already been rescheduled using the same reservation fee.

Additional travel or service fees may apply if the new appointment location or requested services change.

Missed Appointments (No-Shows)

Clients who fail to appear for a scheduled appointment without prior notice will forfeit the $20 Appointment Reservation Fee.

A new reservation fee will be required before scheduling another appointment.

Refusal of Service

Grace Point Solutions reserves the right to refuse or discontinue services when:

  • Required identification cannot be verified.

  • Legal or procedural requirements are not met.

  • A client appears unwilling, impaired, or unable to participate as required.

  • The requested service cannot be completed in accordance with applicable laws or regulations.

  • The safety of the client or service provider may be compromised.

If a service cannot be completed due to circumstances outside the control of Grace Point Solutions, applicable fees will be handled in accordance with this policy and any applicable laws.

Questions

If you have any questions regarding our payment, travel, or cancellation policies, please contact Grace Point Solutions before scheduling your appointment. We are happy to answer your questions and help you prepare for a successful service experience.